Shipping policy

Shipping Policy – Day-Impex Ltd

Company Number: 00415552
Websites: www.day-impex.co.uk | www.virkon-disinfectants.co.uk
Effective Date: 1 December 2025

1. Introduction

This Shipping Policy explains how and when we deliver products purchased from Day-Impex Ltd via our websites.
We supply both business customers (B2B) and consumers (B2C), and the terms below specify which apply to each type of customer.

If you are unsure whether your order is a business or consumer purchase, please contact us before ordering.

2. Order Processing and Dispatch

  • Orders are processed Monday to Friday, excluding UK public holidays.

  • Orders placed after 1 pm or on weekends will be processed on the next working day.

  • We aim to dispatch all stocked items within 2–3 working days of order confirmation.

  • If an item is out of stock or delayed, we will notify you promptly and offer:

    • A revised dispatch date, or

    • A full refund if you prefer not to wait.

If no dispatch date is agreed, we will dispatch within 30 days of your order, in accordance with consumer law.

3. Delivery Options and Costs

Delivery options and costs are shown at checkout before payment.

Typical delivery services include:

  • Standard Delivery: 3–7 working days after dispatch.

  • Express Delivery: 1–2 working days after dispatch (available in most UK regions).

  • Free Delivery: Orders over £[insert threshold] qualify for free standard delivery within England and Wales.

We may use national and regional couriers (such as Royal Mail, APC, DPD, Parcelforce, UPS, or DHL).

All delivery estimates are provided in good faith but are not guaranteed. We are not responsible for delays caused by courier or transport disruptions beyond our control.

4. Delivery Area

We deliver to addresses within England and Wales.
Deliveries to Scotland, Northern Ireland, the Channel Islands, or international destinations may be subject to longer delivery times and higher charges, which will be displayed at checkout or confirmed before dispatch.

5. Risk and Title

  • B2C customers: Ownership passes to you when full payment has been received and goods are delivered.

  • B2B customers: Risk passes to you upon delivery (or when the goods leave our premises if you arrange your own collection). Title passes only once full payment has been received.

6. Non-Delivery, Damaged or Incorrect Goods

If your delivery does not arrive within the expected timeframe:

  • Consumers may cancel and receive a full refund if goods are not delivered within 30 days of order unless otherwise agreed.

  • Businesses must notify us of non-delivery within 7 days of the expected delivery date.

If goods arrive damaged or incorrect, you must inform us within 5 working days of receipt, quoting your order number and providing photos if possible. We will arrange repair, replacement, or refund in accordance with your contract type.

7. International Deliveries

We may accept international orders at our discretion.

  • Delivery times will vary depending on destination and customs procedures.

  • You are responsible for all import duties, taxes, and customs clearance charges.

  • Risk passes at the point the goods are handed to the courier.

We are not liable for delays caused by customs inspections or import restrictions.

8. Missed Deliveries and Returns

If the courier cannot deliver and you fail to collect or rearrange delivery within the courier’s timeframe:

  • B2C customers may be charged for redelivery.

  • B2B customers are liable for all additional redelivery, storage, or return costs.

Returned undeliverable goods may incur an administrative handling charge.

9. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, such as courier strikes, weather disruption, pandemics, supply-chain issues, or transport failures. We will notify you if such circumstances affect delivery, and you may cancel if delay exceeds a reasonable period.

10. Liability

  • Consumers (B2C):
    You have statutory rights under the Consumer Rights Act 2015. Nothing in this policy affects those rights.
    We are responsible for loss or damage you suffer that is foreseeable and caused by our breach of contract or negligence.

  • Businesses (B2B):
    Our liability is limited to the value of the goods supplied. We exclude all implied warranties and are not liable for indirect, consequential, or economic loss, including loss of profit, revenue, or business opportunity.

11. Delivery Acceptance (B2B Specific)

For business orders:

  • You must inspect the goods upon delivery and note any visible damage or shortage on the delivery note.

  • Claims for short delivery or visible damage must be made within 48 hours of receipt.

  • Claims for hidden damage or defects must be notified within 7 days of delivery.
    Failure to comply with these requirements may invalidate your claim.

12. Collection by Customer or Third-Party Carrier (B2B)

If you choose to collect goods, or nominate your own carrier:

  • Risk passes to you when the goods are loaded onto the carrier or collected.

  • We accept no responsibility for loss or damage during onward transport.

13. Amendments to Delivery Address or Schedule

You must contact us immediately if you need to change your delivery address. We will make reasonable efforts to accommodate changes before dispatch. After dispatch, redirection may not be possible, or may incur additional charges.

14. Contact Details

Day-Impex Ltd
Station Works, Station Road, Earls Colne, Essex. CO6 2ER
Email: info@day-impex.co.uk
Telephone: 01787 223232
For business hours, please see the footer of this website.

15. Updates to this Policy

This Shipping Policy may be updated periodically to reflect changes in courier services, costs, or legal obligations. The latest version will always be available at: